Information we collect
The personal information you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you, such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
How we use your information
We use the information we collect in various ways, including:
- Provide, operate, and maintain our website
- Improve, personalize, and expand our website
- Understand and analyze how you use our website
- Develop new products, services, features, and functionality
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website and for marketing and promotional purposes
- Send you emails
- Find and prevent fraud
Thrive Downtown follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this as part of hosting services’ analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any personally identifiable information. The purpose of the information is to analyze trends, administer the site, track user’s movement on the website, and gather demographic information.
If you leave a comment on our site, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. The login cookies will be removed if you log out of your account.
An additional cookie will be saved in your browser if you edit or publish an article. This cookie includes no personal data and indicates the post ID of the article you edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Advertising Partners Privacy Policies
Note that Thrive Downtown has no access to or control over third-party advertisers’ cookies.
Third-Party Privacy Policies
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found on the browsers’ respective websites.
How long we retain your data?
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can automatically recognize and approve any follow-up comments instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights do you have over your data?
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
How do we protect your data?
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. However, no website or internet transmission is completely secure, and we cannot guarantee the security of your personal information.
What data breach procedures do we have in place?
In the event of a data breach, Thrive Counselling will take the following steps to protect the personal information of our clients:
- We will promptly investigate the breach and determine the scope and impact.
- We will notify affected clients as soon as possible, in accordance with relevant laws and regulations.
- We will take steps to contain the breach and prevent further unauthorized access or disclosure of personal information.
- We will work with relevant authorities and third-party experts to investigate the cause of the breach and implement measures to prevent similar breaches in the future.
- We will provide affected clients with information on how to protect themselves in the aftermath of the breach, such as by changing passwords or taking other appropriate measures.
We take the protection of your personal information very seriously, and we will do everything in our power to minimize the impact of any data breach.
What automated decision-making and/or profiling do we do with user data?
Thrive Counselling does not use automated decision-making or profiling with user data. All decisions about your treatment and care are made by qualified human professionals who have received specialized training in counselling and mental health.
We may use certain tools and technologies to assist us in providing our services, such as scheduling software or online therapy platforms, but these tools do not make decisions about your treatment or profile you based on your personal information.
Industry regulatory disclosure requirements
As a counselling centre operating in Canada, Thrive Counselling is subject to various industry regulatory disclosure requirements. These requirements may vary depending on the specific services we offer and the regulatory bodies that oversee our practice.
Some examples of regulatory disclosure requirements that may apply to our practice include:
- Providing clients with information about our services, including the nature of counselling and the qualifications of our practitioners
- Obtaining informed consent from clients before providing counselling services
- Maintaining client confidentiality, except in certain limited circumstances where required by law or where necessary to protect the safety of the client or others.
- Complying with any applicable privacy laws and regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA)